Help & FAQ
How buying, selling and payouts actually work here.
Buying
How does buying a skin work?
You pay from your SkinHex store balance. We then buy the exact item and it is delivered to your Steam account as a trade offer. Nothing is bought before your payment has cleared, so an order can never be half-finished.
How long does delivery take?
Items marked Instant are usually with you within minutes of accepting the trade offer. Items from a seller depend on that seller accepting, which is why the card tells you which of the two you are looking at before you buy.
What happens if delivery fails?
If the trade never reached you - it was declined, it timed out, or your trade link was not usable - your balance is returned automatically. You are never left with neither the item nor the money.
Why do some items say Restocking?
The item is real and priced, but we cannot order it at this moment. It stays visible instead of disappearing so you can see the price and come back.
Instant Sell
How much do I get for my skins?
You keep 95% of the exchange value of each item. The remaining 5% is our margin, and it is already included in the figure shown next to every item - nothing is deducted again afterwards.
Why is my money on hold for up to 8 days?
Steam can reverse a trade for several days after it happens. Until that window closes the funds are shown separately in your wallet, with the exact release date our exchange partner gave for your specific trade - not a guess.
Why are some of my skins locked?
They are shown greyed out with the reason, usually because our exchange partner cannot accept that item right now. They stay on the page rather than disappearing, so you are never left wondering where an item went.
Is there a minimum?
Your selection has to be worth at least $2.00. You can reach it by selecting several cheaper items together.
Wallet and payouts
What is the difference between store balance and seller revenue?
Store balance is for spending on SkinHex - it comes from card top-ups, purchase refunds and converted seller revenue, and cannot be withdrawn as cash. Seller revenue comes from selling your own skins - Instant Sell, once the sale has settled; it is kept separately and is the only balance that can be paid out, after its settlement once bank withdrawals open.
Can I withdraw to my bank?
Not yet - bank withdrawals are coming soon. When they open, the fee and the minimum are shown on the Withdraw page before you confirm, never after.
Why can I not withdraw my store balance?
Card top-ups are Store Balance: they are for buying skins on SkinHex. Keeping them apart from seller revenue is what stops the platform being used to move money rather than to trade skins.
Account and safety
Do you ever need my Steam password?
No. You sign in through Steam itself, and we never see or store your password. Anyone asking you for it is not us.
Why do you need my trade link?
It is the address your items are delivered to. You can change it any time from your profile; a purchase is refused rather than sent to a link we cannot verify.
Is SkinHex affiliated with Valve?
No. SkinHex is an independent marketplace and is not affiliated with Valve Corporation.
Still stuck? The terms and refund policy set out the details in full.